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Building Rapport with and Creating Supportive Environment for Children
(Classroom and Asynchronous E-learning)

11, 19 & 20 Oct 23

Unlocking the Potential of Student Care Officers!

🌟 Empower Yourself to Make a Difference 🌟

Are you part of the dedicated team working in student care centers (SCCs) within the social service sector, focused on helping children overcome learning and behavioral challenges? 🧒🌈

Join our specialized two-half-day course designed to enhance your professional capabilities as a Student Care Officer. This course equips you with the vital knowledge and skills necessary to provide tailored support to children, including those with mild special educational needs, in mainstream primary school settings.

🚀 Why Enroll? 🚀

Practical Wisdom: Acquire effective strategies for creating a conducive and nurturing environment within SCCs.

Positive Communication: Learn how to engage in constructive and empowering interactions with children.

Personal Growth: Elevate your ability to provide relevant and effective services to support every child's development.

Impactful Contributions: Help shape a brighter future for the children you serve.

Don't miss this opportunity to make a lasting impact on the lives of children who need it most. Enroll now and be part of the effort to create a nurturing environment where every child can thrive! 🌻🤝

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Learning Outcome:

By the end of the course, learners will be able to:
  1. Implement supportive environment for children.

  2. Identify ways to facilitate activities that are responsive to developmental needs of children.

  3. Apply self and children's temperaments to building rapport.

  4. Apply communication skills when interacting with children.

Target Participants

Student Care Centre Officers. Care Staff who is responsible for the care and development of school-age children.

The skills and knowledge for this course, which the learner is assumed to possess, are as follows:


  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 6

  • Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 6

  • Be able to use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 6

  • Learners need to have basic knowledge of computer skills.

Mode of Delivery:

Blended learning (Classroom and Asynchronous E-learning)


-Melissa’s outspoken, observant, memory, engagement, people-loving, personality that is worth following


-She exhibits self-realization in me which helps me to manage better in my work


-She is a good listener her advices are heartfelt and she empathizes people around her. She also brings positive energy


-She is a great facilitator that offer me feedback and is also very understanding and fun!


-She’s amazing! She is able to observe and pick up traits about us in each activity and debrief with such insightful and beneficial points so well. Helped me more self-aware and sharing very useful suggestions and feedback for self-improvement. Good mix of different activities / use of cards / ball activity / birds test etc

Feedback from 5 Student Care Centres’ Officers @ Big Heart (Xishan Primary School)

“SHINE Children & Youth Services has provided trainings and mentoring as part of the Foundational SCC course for staff at Big Heart Student Care. The instructors kept staff engaged and presented topics and knowledge that was relevant to the student care setting. The mentoring sessions have helped to equip our staff with basic tools and strategies to tackle everyday challenges when managing children in the classroom and mentors have been efficient in building trust, communication, and teamwork. SHINE has consistently delivered a high-quality training experience for us.”

Ms Hajarah Rahiman Head, Operations (SELF HELP GROUPS STUDENT CARE LIMITED)

Course fee - $210.60

After 70% SSG Funding

Trainer Profile

Ms Melissa Lim

An accredited social worker with more than two decades of experience, Melissa continues to hone her practice by being involved in school and community social work services as well as providing clinical supervision to professionals.

Together with her team, Melissa had provided consultancy services on a student care pilot project for a couple of years and those experiences well-positioned her to train and provide mentoring to student care centre officers on child engagement and development topics.

Melissa has been serving on one of the Child Protection Specialist Centre’s Multi-Disciplinary Team since 2012. She is also actively involved in sector-level projects and commitments, including being a School Social Work Chapter Co-Chair under Singapore Association of Social Workers (SASW) and on the Social Service SkillsFuture Tripartite Taskforce (STT) Social Work sub-team. She is passionate in developing people, and advocates for good supervision practices, while seeking opportunities to integrate her strong interests in children and youth work, coaching and mentoring into social work.

A recipient of the Ann Wee NUS Social Work Alumni Award, Melissa believes that to engage children, youth, their families and relevant stakeholders in meaningful conversations, it is important to create spaces – a space for shared learning, a space to engage and be engaged in movement of ideas and nurturing self-development of the professional.

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